Self-care that delivers higher NPS
CrowdCare’s Wysdom platform is a contextual self-care solution that provides instant actionable answers specifically relevant to each customer. Reduce care expenses while increasing customer satisfaction with the Wysdom platform.
Powerful Natural Language
Allow your customer to ask any question using Natural Language. Google has trained the world that finding answers is as easy as typing or speaking in a search phrase. This is what your customers expect so why not give them what they want?
Research indicates the Internet of Things contains some 10 billion+ wireless connected devices today and will grow to 50 billion devices by 2020.
SOURCE: ABI Research | Tech Crunch
Where will your customers turn when they have trouble with their devices?
The gadgets in our lives are awesome until they don’t work.
Customer experience is the ultimate differentiator. Don’t leave your customers out in the cold when they have questions. Give them the self-care tools they want.
Millions of customers are using Wysdom today to get quick, effective and personalized answers to their questions.
Current self-care solutions are
failing your customers.
Web searches return thousands of results forcing your customers to work to filter out the irrelevant info, forums deliver mostly noise and take up customer’s time. The problem is that these tools are blind to customer’s unique characteristics and the answers are generally useless.
Wysdom is a Contextual Self-Care Platform that provides instant actionable answers, specifically relevant to each user. Reduce your service costs and increase Customer Satisfaction with Wysdom.
CrowdCare has created a cognitive Customer care platform
that solves today’s problems and scales to the size of the IoT. By using Natural Language Processing (NLP) enhanced by data from many sources and a rules engine for analytics CrowdCare delivers highly qualified answers directly to customers. The service is delivered through a mobile app or web site making it accessible to customers where and when they need it.
CrowdCare uses a stream of questions from Customers
to continuously train a unique knowledge base. This includes meta-data along with a typical article. This allows an article to find the customer when they need it without the typical hassles involved in traditional self-care.
Built for the Internet of Things
Help has never been closer
Wysdom is built to support the scale and diversity of the devices in the Internet of Things. Wysdom integrates easily into existing Carrier environments and can support virtually any piece of hardware.
Our Happy Customers
Watch the new Rogers DeviceAid
rogers communications commercial
Listen to the new Rogers DeviceAid commercial
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See first hand why some of the biggest operators in the world have chosen the Wysdom platform.
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